1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal information: name, email address, phone number, shipping and billing addresses.
- Payment information: processed securely through Razorpay and Stripe. We do not store your full card details.
- Account information: login credentials (password is stored as a secure hash).
- Usage data: pages visited, time on site, browser type, and device information collected via cookies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders.
- Communicate order updates, shipping notifications, and customer service responses.
- Improve our website, products, and services.
- Send promotional emails (only if you have opted in). You can unsubscribe at any time.
- Prevent fraud and maintain security.
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your data with:
- Payment processors (Razorpay, Stripe) to process transactions securely.
- Shipping partners to deliver your orders.
- Email service providers (Sender.NET) to send transactional and marketing emails.
- Law enforcement if required by law.
4. Cookies
We use essential cookies for authentication and session management. We may also use analytics cookies to understand how visitors interact with our website. You can disable cookies in your browser settings, though this may affect functionality.
5. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS), secure password hashing (bcrypt), and restricted access to personal data. However, no method of internet transmission is 100% secure.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information through your account settings.
- Unsubscribe from marketing emails at any time.
- Request a copy of the data we hold about you.
- Request deletion of your account by contacting us.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or visit our Contact page.
